Community Services - CSH surrey

Community Services - CSH surrey 2024-05-03 Person 5 5 0

Excellent service provided by Katie and Penny and Leatherhead Clinic. Really helpful, attentive and informative.

Nothing. We were very pleased

Community Services - CSH surrey 2024-05-03 Person 5 5 0

The ladies at the leatherhead clinic today were amazing. We felt well informed and so looked after at the leatherhead tung tie clinic. I wish all health care providers were like these ladies. Thank you so much

Na

Community Services - CSH surrey 2024-05-03 Person 4 5 0

I requested an appointment with a falls clinic around beginning of December and GP said he would do. The communication has not been great but from reading bits on my nhs app I think it’s something like - there isn’t a falls clinic in Surrey any more. The occupational therapist from comm. rehab. came out really quickly and provided two useful pieces of equipment and these arrived really quickly. She said would I like to be referred to physio in the team and I said yes please. This was a few months ago. The first I heard was an invite to a course and I got the details on the Tuesday afternoon and it started on the Thursday. So I went and the course and the physio were great. On the nhs app there was a communication to my gp from Ashford something like I was rejected as I had a consultant, a pd nurse and I did lots of activities myself they couldn’t add anything. . Meanwhile I continue to fall.

I think it would have been better if I’d seen a physio before being invited on a course. I have Parkinson’s - not sure what I was meant to tick below.

Community Services - CSH surrey 2024-05-02 Person 5 5 0

Michelle - My son’s speech and language therapist, has been very helpful and has helped us with answering any questions and concerns along the way. My son enjoys his visits to her and especially enjoys her Bubbles! :)

Na

Community Services - CSH surrey 2024-05-01 Person 3 5 0

A mess of an experience of the service, referral and appointment.

QR code leading to this form was floating on a page with no explanation about what it was or direction to it. Do you actually want feedback?! Tongue tie service experience a fiasco. Initial referral rejected due to HV submitting incomplete and wrong form at 2wks old. Referred and offered an appointment when baby c. 11wks old. Managed to request a cancellation, seen at 8wks. Practitioner unprofessionally blamed midwives for being seen late - midwives had been clear they are unable to refer if baby gaining weight (mine rose from 25th to 70th centile). I suggested TT team need to liaise with community/midwives if they have the wrong information about referrals. Practitioner heavily implied I should have gone private (despite weight gain and no pain on feeding after 1wk old) and that I’m not doing so I was making her job harder to have to cut an older baby. The delay was systemic and I had no obvious reason to go private. In the consultation I stated when baby was last fed and frequency of feeds - I’d followed the instructions in the later about minimum time since last feed, and he was at about 2hrs at time of procedure but uninterested in feeding. Practitioner made me feel awful that he wasn’t hungry. Maybe letter shouldn’t state a time given mine was nolonger newborn, or practitioner shouldn’t have released TT then if it wasn’t enough time since feed. I also informed her my older son had to have two cuts as it was so profound, but she was very confident in being able to do it better. In the event, she only partially cut and decided not to cut further due to bleeding, so I was left in a quandary about whether enough had been done. On assessment, I was repeatedly told my son’s tongue was pathetic. I was made to feel very guilty and yet - wait time not my fault - clarity on hunger not my fault - TT not my fault - I’ve not fed a newborn before as first child had a rare medical condition and I pumped for first 4-5 months as I was not allowed to breastfeed - I don’t know issues of later procedure, especially as thriving and no pain - practitioner could have delayed procedure if uncomfortable with feed times Someone should point out urgency (age and strength if worsening outcomes, feeding style) given I didn’t have reason to justify going private and I wouldn’t want to do an unnecessary procedure. I was then told to go private to get a second cut. The person I contacted felt this was unwarranted (phone consultation) and unethical. I am hoping that as baby continues to thrive now, their future is not impacted. After speaking to them, I serenely got emailed a link for another feedback form too - with loads of parents emails not blind copied!! Another Datix fir the service!

Community Services - CSH surrey 2024-05-01 Person 5 5 0

Community nurses are amazing and always there for not only my son who’s disabled but also checking in on me.

Nothing

Community Services - CSH surrey 2024-04-30 Person 4 5 0

The staff have been incredibly Great with me. I love them all

Nothin. I have no complaints. Staff are really nice it is a good place

Community Services - CSH surrey 2024-04-30 Person 5 5 0

Na

Na

Community Services - CSH surrey 2024-04-30 Person 5 5 0

Thank you very much all staff very cooperative

All good

Community Services - CSH surrey 2024-04-30 Person 5 5 0

The staff. Were great and thanks for everything

Everything is good